Security, Privacy & Compliance
ProBidCore is built with security, privacy, and operational reliability in mind. We are committed to protecting customer information, using trusted infrastructure providers, and continuously improving our safeguards as the platform grows.
Our Security Approach
ProBidCore is designed to support secure handling of customer data and connected workflows. Our security approach includes encrypted data transmission, authenticated access controls, controlled use of third-party integrations, logging and monitoring for platform operations, and ongoing improvements to platform reliability and protection measures.
Infrastructure and Service Providers
ProBidCore relies on established cloud and software providers to support hosting, analytics, payments, communications, and application functionality. Where applicable, these providers may maintain independent security certifications and compliance programs for the services they operate.
Third-Party Certification Context
Certain third-party providers used by ProBidCore may maintain scoped certifications under internationally recognized standards such as ISO/IEC 27001 for specific covered systems, products, or locations. Any such certification applies to the provider's scoped services only and does not mean that ProBidCore itself is independently certified unless explicitly stated by ProBidCore.
Payments and Billing Security
Payments are processed through third-party payment providers designed for secure online transactions. ProBidCore does not store full sensitive payment card data on its own servers when payments are handled by those providers.
Data Privacy
ProBidCore aims to collect only the information reasonably needed to operate the platform, provide support, improve the service, and deliver requested features. This may include account information, project and estimate data, uploaded job information, and limited usage data for troubleshooting, analytics, and product improvement. For more details, users should review the Privacy Policy.
Access and Integrations
When ProBidCore connects with third-party platforms, access should be limited to the permissions required for the requested functionality. We aim to use secure authorization methods and align with provider requirements for connection management and data handling.
Availability and Monitoring
We work to maintain reliable uptime and monitor platform performance so users can depend on ProBidCore for business-critical workflows. Like any cloud software platform, temporary outages, third-party disruptions, or maintenance windows may occasionally affect service availability.
Service Status & Incident Response
ProBidCore continuously monitors platform uptime via an internal health endpoint. When an incident is detected, affected customers are notified by email within 2 hours of identification, with updates sent until resolution. For real-time status inquiries or to report a service disruption, contact support@probidcore.com. Business plan customers are covered by the formal uptime commitment and credit policy described in the Business Plan SLA section below.
Business Plan SLA
ProBidCore guarantees 99.9% monthly uptime for Business plan customers, measured over each rolling calendar month.
The SLA guarantee is included on the Business plan ($899/mo or $8,990/yr). See Pricing for plan details. Uptime history is publicly tracked on the status page.
Responsible Disclosure
If you believe you have found a security issue involving ProBidCore, please contact us promptly so we can investigate and respond appropriately.
Security Contact
security@probidcore.comCompliance Statement
ProBidCore is committed to building toward strong operational, privacy, and security standards. We continue to improve our internal processes, vendor oversight, and technical safeguards as the platform evolves. If you require additional security or compliance information for partnership, procurement, or enterprise review, please contact us directly.
Questions about security or compliance?
Contact us if your team needs additional information for vendor review, partnerships, or enterprise onboarding.
Contact Support